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Since 1937, Encore has been the trusted on-site provider of choice at over 1,500 global venues. Every day their talented professionals support more than 1,000 meeting planners and event organizers. Encore sought to transition from being strictly an ILT organization to having a balance of ILT and eLearning. To provide scalable and cost-effective training for its 10,000+ employees, Encore believed it was time to move to an enterprise-wide learning management system (LMS). Additionally, Encore wanted to establish standardized career paths to enable team members to increase their competency and confidence.

"Using SumTotal and Skillsoft to systematize career development is a competitive advantage. Having team members use the solution to drive career planning discussions with their managers will be a complete game-changer in the industry."

Divisional Vice President, Global Learning & Development
Tripled learning hours
Increased average learning hours per person from 8 to 26
Delivered 190,000 learning hours in 2017
Created a 60/40 blend of ILT to eLearning

SumTotal and Skillsoft are helping Encore drive career development with a structured and directed approach.

Encore implemented SumTotal Learning Management and populated it with Skillsoft Business Skills, Productivity and Collaboration Tools, and IT skills content, as well as Safety and Legal Compliance training.

Encore and SumTotal defined skills gaps, determined the training needed, identified 38 common competencies and mapped the relevant training.

SumTotal's solutions will help Encore comply with compliance training including GDPR.


Encore is a leading provider in the audiovisual and event experiences industry delivering creative production, advanced technology, and staging to help customers deliver more dynamic and impactful experiences at their meetings, trade shows, and special events. As the provider of choice at more than 1,500 leading hotels, resorts, and convention centers throughout the U.S., Canada, the Caribbean, Mexico, Europe, and the Middle East, Encore is the provider of choice for event organizers, corporations, trade associations, and meeting planners. Customers choose Encore for its innovative and comprehensive service offerings, as well as its exceptional customer service from more than 10,000+ highly trained staff across a global platform.