SumTotal Support
SumTotal Support
Contact Us Via Email
For general inquiries or comments unrelated to support incidents, please submit your requests to contactsupport@sumtotalsystems.com. (if you need to submit a support incident, please see the Online Support section below or contact us by telephone at one of the numbers listed below.)
Online Support
For online support, designated customer support contacts can submit a Technical Support Incident by logging into SumTotal Connect.
Contact Us Via Telephone
For support via telephone, please call the phone number below associated with your geographic region:
The Americas | |||
United States, Mexico & Canada | +1 877 TOTALCS +1 877 868 2527 (Toll-Free) +1 425 637 1673 (calling from outside the US) | 5:00 AM – 5:00 PM | Pacific Time [GMT -8] |
Growth Edition (Formerly GeoLearning Maestro) | +1 877 868 2527 (Toll-Free) +1 425 637 1673 (calling from outside the US) | 24/7 | |
Europe, Middle East, and Africa (EMEA) | |||
United Kingdom | 08000 159 726 (UK only Toll Free) 01276 401 170 (UK and rest of EMEA) | 9:00 AM – 5:30 PM | UK Time [GMT] |
Dubai | 8000180371 | 1:00 PM – 9:30 PM | Dubai Time [GMT +4] |
Asia – Pacific | |||
Japan | +81 3 6823 6407 | 9:00 AM – 5:00 PM | Japan Time [GMT +9] |
Australia | 1 800 068048 | 9:00 AM – 5:00 PM | Australia Time [GMT +10] New Zealand Time [GMT +12] |
Singapore | 8001012861 (Singapore Toll Free) 1800816566 (Malaysia Toll Free) | 9:00 AM – 5:00 PM | Singapore/Malaysia Time [GMT +8] |
Hong Kong | 800 908496 (Toll-Free) | 9:00 AM – 5:00 PM | Hong Kong Time [GMT +8] |
India | 0008000401896 (Toll Free) | 9:00 AM – 5:00 PM | India Standard Time [GMT +5.5] |
For Workforce Management and Expense Management | |||
The Americas | 1 877 TOTALCS (1 877 868 2527) | 5:00 AM – 5:00 PM | Pacific Time [GMT -8] |
For Payroll | |||
The Americas | 1 877 TOTALCS (1 877 868 2527) | 5:00 AM – 3:00 PM | Pacific Time [GMT -8] |
EMEA and United Kingdom | 08000 159 726 or 01189 315 734 | 9:00 AM – 5:30 PM | UK Time [GMT] |