SumTotal Support

SumTotal Support

Contact Us Via Email

For general inquiries or comments unrelated to support incidents, please submit your requests to contactsupport@sumtotalsystems.com. (if you need to submit a support incident, please see the Online Support section below or contact us by telephone at one of the numbers listed below.)

Online Support

For online support, designated customer support contacts can submit a Technical Support Incident by logging into SumTotal Connect.

Contact Us Via Telephone

For support via telephone, please call the phone number below associated with your geographic region:

The Americas
United States, Mexico & Canada+1 877 TOTALCS +1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)		5:00 AM – 5:00 PMPacific Time [GMT -8]
Growth Edition (Formerly GeoLearning Maestro)+1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)		24/7
Europe, Middle East, and Africa (EMEA)
United Kingdom08000 159 726 (UK only Toll Free)
01276 401 170 (UK and rest of EMEA)		9:00 AM – 5:30 PMUK Time [GMT]
Dubai80001803711:00 PM – 9:30 PMDubai Time [GMT +4]
Asia – Pacific
Japan+81 3 6823 64079:00 AM – 5:00 PMJapan Time [GMT +9]
Australia1 800 0680489:00 AM – 5:00 PMAustralia Time [GMT +10]
Singapore8001012861 (Singapore Toll Free)
1800816566 (Malaysia Toll Free)		9:00 AM – 5:00 PMSingapore/Malaysia Time [GMT +8]
Hong Kong800 908496 (Toll-Free)9:00 AM – 5:00 PMHong Kong Time [GMT +8]
India0008000401896 (Toll Free)9:00 AM – 5:00 PMIndia Standard Time [GMT +5.5]
For Workforce Management and Expense Management
The Americas1 877 TOTALCS (1 877 868 2527)5:00 AM – 5:00 PMPacific Time [GMT -8]
For Payroll
The Americas1 877 TOTALCS (1 877 868 2527)5:00 AM – 3:00 PMPacific Time [GMT -8]
EMEA and United Kingdom08000 159 726 or 01189 315 7349:00 AM – 5:30 PMUK Time [GMT]