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Air Canada is Canada’s largest full-service airline. Together with Air Canada Express, Air Canada serves more than 51 million customers annually with service to over 170 destinations on six continents. Air Canada is the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Navigating the logistics and resources to keep more than 17,000 geographically diverse and multilingual employees trained and qualified through a highly complex and regulated global operation is Air Canada’s Customer Service Training department’s daily flight plan.
“Automating all of our training processes provides us enormous opportunity through efficiency. We’re creating a solid foundation so we can innovate to continuously enhance our learners’ experiences.”
Air Canada chose SumTotal’s Learn: Enterprise (Cloud) solution because the open-activity architecture offered premium capability and flexibility to grow with their changing company requirements. The airline’s inaugural LMS flight was limited to launching eLearning for its 7,000 cabin crew members. Immediately after implementation, both users and administrators alike commented on the intuitive interface and how easy it was to complete their OLT certifications. The word spread quickly within the organization, and other employee groups, including pilots, are now using the LMS.
Air Canada also successfully integrated SumTotal’s LMS into its new hire onboarding process by providing new employees a login to the LMS when they receive information about their start date at the company.
In addition to successfully implementing 200,000 eLearning registrations, SumTotal helped Air Canada:
- Eliminate manual processes associated with completing and tracking certifications.
- Integrate learning into its new hire onboarding process.
- Roll out SumTotal's LMS to other employee groups, including pilots.