EDWARD JONESDownload PDF
Edward Jones is a retail financial services company distributed widely across the U.S. and Canada. It provides financial services to over 7 million individual investors and has approximately 15,000 branch locations. The company was experiencing double-digit growth annually and determined they needed a more effective way to deliver and track training. They wanted a learning management system (LMS) that would make training more interactive, reduce costs, meet stringent federal regulations for training and continuing education, and reach a geographically dispersed workforce.
"Since SumTotal's LMS has been implemented, we have seen turnover in branch assistants decline to our lowest rates ever. We believe having a training resource that is interactive and allows them to complete various phases of the training in segments has helped decrease that turnover."
Edward Jones opted for SumTotal Growth Edition to meet its business needs and implemented the solution integrated with WebEx. They developed a new catalog of online courses, including new hire and continuing education training for financial advisors.
They also transformed their training for branch assistants from 80-hours of on-screen reading into an interactive series of courses.