For information regarding ToolBook Support, please click here.
For Phoenix and Preference customers, you are welcome to submit incidents or contact Support Management by sending emails to email@example.com.
Support for All Other Solutions
For online support, Designated Support Contacts can submit a Technical Support Incident by logging into SumTotal Connect.
Contact Us Via Email
For general inquiries or comments unrelated to support incidents, please submit your requests to firstname.lastname@example.org. (if you need to submit a support incident, please see the Online Support section above or contact us by telephone at one of the numbers listed below.)
To escalate an existing incident, or if you need to contact Support Management, please submit your request to email@example.com.
For questions or comments about Knowledge Base articles, please submit your requests to firstname.lastname@example.org.
Contact Us Via Telephone
For support via telephone, please call the phone number below associated with your geographic region:
- The Americas
- Europe, Middle East, and Africa (EMEA)
- Workforce Management and Expense
|United States, Mexico & Canada||+1 877 TOTALCS +1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)
|5:00 AM - 5:00 PM||Pacific Time [GMT -8]|
|SumTotal Maestro™ (Formerly GeoLearning Maestro)||+1 866 420 4258 (Toll-Free)
+ 1 515 222 6399 (calling from outside the US)
|Europe, Middle East, and Africa (EMEA)|
|United Kingdom||08000 159 726 (UK only Toll Free)
01189 315 734 ( UK and rest of EMEA)
|9:00 AM - 5:30 PM||UK Time [GMT]|
|Dubai||800 0357 03322 (Toll-Free)||9:00 AM - 5:00 PM||Dubai Time [GMT +4]|
|Asia - Pacific|
|Asia||+91 40 6695 0500||9:00 AM - 5:00 PM||India Standard Time [GMT +5.5]|
|Japan||+81 3 6823 6407||9:00 AM - 5:00 PM||Japan Time [GMT +9]|
|Australia||1 800 068048||9:00 AM - 5:00 PM||Australia Time [GMT +10]|
|China||400-120-0842 (Toll Free)||9:00 AM - 5:00 PM||China Time [GMT +8]|
|Hong Kong||800908496 (Toll Free)||9:00 AM - 5:00 PM||Hong Kong Time [GMT +8]|
|Singapore||8001012861 (Singapore Toll Free)
1800816566 (Malaysia Toll Free)
|9:00 AM - 5:00 PM||Singapore/Malaysia Time [GMT +8]|
|India||1 800 425 1003 (Toll Free)||9:00 AM - 5:00 PM||India Standard Time [GMT +5.5]|
|For Workforce Management and Expense Management|
|The Americas||1 877 TOTALCS (1 877 868 2527)||5:00 AM - 5:00 PM||Pacific Time [GMT -8]|
|The Americas||1 877 TOTALCS (1 877 868 2527)||5:00 AM - 3:00 PM||Pacific Time [GMT -8]|
|EMEA and United Kingdom||08000 159 726 or 01189 315 734||9:00 AM - 5:30 PM||UK Time [GMT]|
ToolBook Product Support
With a ToolBook Technical Support subscription, you receive the following during the term of your subscription:
- High quality problem analysis and responses by ToolBook technical experts
- Unlimited toll-free phone and email support
- Free product updates and upgrades
- Free periodic web seminars to learn tips, tricks, and techniques
- Detailed newsletters to help you be more productive with ToolBook
- Access to new authoring extensions using the LiveXtensions feature
For technical information about ToolBook, browse or search our library of technical information:
Answers to the most frequently asked questions regarding ToolBook
ToolBook Knowledge Base
Thousands of articles on technical support topics
Guides & Tutorials
ToolBook tips and techniques
Contacting Technical Support
Customers who have purchased a ToolBook Technical Support contract can contact Technical Support for assistance. You will be asked to provide your Technical Support ID Number when contacting ToolBook Support, please have this information available. If you have a ToolBook Activation problem or question you may contact Technical Support even without a Support Contract.
Depending on your needs, use one of the following two online forms to submit your details.
Request ToolBook Product Support?
Send a technical issue to the ToolBook Support Team using our Web Form. You will receive a response from the Technical Support team within 24 business hours.
Submit a Product Enhancement Request?
Provide us with your ideas on how to enhance the ToolBook product
USA-based phone support is also available.
- Telephone: 1-877-TOTALCS (1-877-868-2527) or +44 1753 211 966
Support Hours (Except observed US Holidays):
6:00 AM – 5:00 PM (USA West Coast Time) Monday through Thursday
6:00 AM – 3:00 PM (USA West Coast Time) Friday
Customers from Mainland Europe, Middle East and Africa who purchased ToolBook Support through a reseller, should contact their reseller for product assistance.