For information regarding ToolBook Support, please click here.
For online support, Designated Support Contacts can submit a Technical Support Incident by logging into the SumTotal Customer Central.
For Phoenix and Preference customers, you are welcome to submit incidents or contact Support Management by sending emails to email@example.com.
For general inquiries or comments unrelated to support incidents, please submit your requests to firstname.lastname@example.org. (if you need to submit a support incident, please see the Online Support section above or contact us by telephone at one of the numbers listed below.)
To escalate an existing incident, or if you need to contact Support Management, please submit your request to email@example.com.
For questions or comments about Knowledge Base articles, please submit your requests firstname.lastname@example.org.
For support via telephone, please call the phone number below associated with your geographic region:
|United States, Mexico & Canada||+1 877 TOTALCS +1 877 868 2527 (Toll-Free) +1 425 637 1673 (calling from outside the US)||5:00 AM - 5:00 PM||Pacific Time [GMT -8]|
|SumTotal Maestro (Formerly GeoLearning Maestro)||+1 866 420 4258 (Toll-Free)
+ 1 515 222 6399 (calling from outside the US)
|Europe, Middle East, and Africa (EMEA)|
|United Kingdom||08000 159 726
(UK only Toll Free)
01189 315 734 ( UK and rest of EMEA)
|9:00 AM - 5:30 PM||UK Time [GMT]|
|Asia - Pacific|
|Asia||+91 40 6695 0500||9:00 AM - 5:00 PM||India Standard Time [GMT +5.5]|
|Japan||+81 3 5405 2235||9:00 AM - 5:00 PM||Japan Time [GMT +9]|
|Australia||1 800 068048||9:00 AM - 5:00 PM||Australia Time [GMT +10]|
|China||400-120-0842 (Toll Free)||9:00 AM - 5:00 PM||China Time [GMT +8]|
|Hong Kong||800908496 (Toll Free)||9:00 AM - 5:00 PM||Hong Kong Time [GMT +8]|
(Singapore Toll Free)
1800816566 (Malaysia Toll Free)
|9:00 AM - 5:00 PM||Singapore/Malaysia Time [GMT +8]|
|For Workforce Management and Expense Management|
|The Americas||1 877 TOTALCS (1 877 868 2527)||5:00 AM - 5:00 PM||Pacific Time [GMT -8]|
|The Americas||1 877 TOTALCS (1 877 868 2527)||5:00 AM - 3:00 PM||Pacific Time [GMT -8]|
|EMEA and United Kingdom||08000 159 726 or 01189 315 734||9:00 AM - 5:30 PM||UK Time [GMT]|
With a ToolBook Technical Support subscription, you receive the following during the term of your subscription:
To learn more about how the Technical Support subscription can help you, call 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our ToolBook representatives, or fill out the Contact Us form to have us contact you. You can also reach us via email at email@example.com.
For technical information about ToolBook, browse or search our library of technical information:
Customers who have purchased a ToolBook Technical Support contract can contact Technical Support for assistance. You will be asked to provide your Technical Support ID Number when contacting ToolBook Support, please have this information available. If you have a ToolBook Activation problem or question you may contact Technical Support even without a Support Contract.
Depending on your needs, use one of the following two online forms to submit your details.
USA-based phone support is also available.
Customers from Mainland Europe, Middle East and Africa who purchased ToolBook Support through a reseller, should contact their reseller for product assistance.
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