Support

Online Support

For information regarding ToolBook Support, please click here.

For Phoenix and Preference customers, you are welcome to submit incidents or contact Support Management by sending emails to phoprefsupport@sumtotalsystems.com.

 
Support for All Other Solutions

For online support, Designated Support Contacts can submit a Technical Support Incident by logging into SumTotal Connect.

Contact Us Via Email

For general inquiries or comments unrelated to support incidents, please submit your requests to contactsupport@sumtotalsystems.com.  (if you need to submit a support incident, please see the Online Support section above or contact us by telephone at one of the numbers listed below.)

Contact Us Via Telephone

For support via telephone, please call the phone number below associated with your geographic region:

The Americas
United States, Mexico & Canada +1 877 TOTALCS +1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)
5:00 AM - 5:00 PM Pacific Time [GMT -8]
SumTotal Maestro™ (Formerly GeoLearning Maestro) +1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)
24/7  
Europe, Middle East, and Africa (EMEA)
United Kingdom 08000 159 726   (UK only Toll Free)
01189 315 734  ( UK and rest of EMEA)
9:00 AM - 5:30 PM UK Time [GMT]
Asia - Pacific
Asia +91 40 6695 0500 9:00 AM - 5:00 PM India Standard Time [GMT +5.5]
Japan +81 3 6823 6407 9:00 AM - 5:00 PM Japan Time [GMT +9]
Australia 1 800 068048 9:00 AM - 5:00 PM Australia Time [GMT +10]
Hong Kong 800908496 (Toll Free) 9:00 AM - 5:00 PM Hong Kong Time [GMT +8]
Singapore 8001012861  (Singapore Toll Free)
1800816566  (Malaysia Toll Free)
9:00 AM - 5:00 PM Singapore/Malaysia Time  [GMT +8]
India 0008000401896 (Toll Free) 9:00 AM - 5:00 PM India Standard Time [GMT +5.5]
For Workforce Management and Expense Management
The Americas 1 877 TOTALCS (1 877 868 2527) 5:00 AM - 5:00 PM Pacific Time [GMT -8]
For Payroll
The Americas 1 877 TOTALCS (1 877 868 2527) 5:00 AM - 3:00 PM Pacific Time [GMT -8]
EMEA and United Kingdom 08000 159 726 or 01189 315 734 9:00 AM - 5:30 PM UK Time [GMT]