Support

Online Support

For information regarding ToolBook Support, please click here.

For Phoenix and Preference customers, you are welcome to submit incidents or contact Support Management by sending emails to phoprefsupport@sumtotalsystems.com.

 

Support for All Other Solutions

For online support, Designated Support Contacts can submit a Technical Support Incident by logging into SumTotal Connect.

Contact Us Via Email

For general inquiries or comments unrelated to support incidents, please submit your requests to contactsupport@sumtotalsystems.com.  (if you need to submit a support incident, please see the Online Support section above or contact us by telephone at one of the numbers listed below.)

Contact Us Via Telephone

For support via telephone, please call the phone number below associated with your geographic region:

The Americas
United States, Mexico & Canada+1 877 TOTALCS +1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)
5:00 AM – 5:00 PMPacific Time [GMT -8]
SumTotal Maestro™ (Formerly GeoLearning Maestro)+1 877 868 2527 (Toll-Free)
+1 425 637 1673 (calling from outside the US)
24/7
Europe, Middle East, and Africa (EMEA)
United Kingdom08000 159 726   (UK only Toll Free)
01189 315 734  ( UK and rest of EMEA)
9:00 AM – 5:30 PMUK Time [GMT]
Dubai800 0357 03322 (Toll-Free)9:00 AM – 5:00 PMDubai Time [GMT +4]
Asia – Pacific
Asia+91 40 6695 05009:00 AM – 5:00 PMIndia Standard Time [GMT +5.5]
Japan+81 3 6823 64079:00 AM – 5:00 PMJapan Time [GMT +9]
Australia1 800 0680489:00 AM – 5:00 PMAustralia Time [GMT +10]
Hong Kong800908496 (Toll Free)9:00 AM – 5:00 PMHong Kong Time [GMT +8]
Singapore8001012861  (Singapore Toll Free)
1800816566  (Malaysia Toll Free)
9:00 AM – 5:00 PMSingapore/Malaysia Time  [GMT +8]
India0008000401896 (Toll Free)9:00 AM – 5:00 PMIndia Standard Time [GMT +5.5]
For Workforce Management and Expense Management
The Americas1 877 TOTALCS (1 877 868 2527)5:00 AM – 5:00 PMPacific Time [GMT -8]
For Payroll
The Americas1 877 TOTALCS (1 877 868 2527)5:00 AM – 3:00 PMPacific Time [GMT -8]
EMEA and United Kingdom08000 159 726 or 01189 315 7349:00 AM – 5:30 PMUK Time [GMT]