If customer experience is a top priority, providing easy access to helpful information and expertise is non-negotiable—whether inside the walls of your organization or beyond. So, it’s time to make sure your network of customers and partners is as well-equipped as your employees.
In this introductory guide, we’ll walk you through how to:
- Develop engaging, value-added learning for external audiences.
- Design a customer journey centered around knowledge sharing.
- Gain insight into marquee brands using learning as a growth area business investment.