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Tag Archives: Learning Management System

Imagining Change. How Moving to SumTotal Learn Helped Further the Ricoh Company Promise.

Ricoh Asia Pacific conducts business guided by the principles of its founder, Kiyoshi Ichimura and his Spirit of Three Loves: Love your neighbour, love your country, and love your work. By enacting and adhering to this noble tradition, Ricoh Asia Pacific continues to provide and serve their customers with the innovative technologies that empower the workplace and deliver true customer value. […]

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Ricoh Asia Pacific conducts business guided by the principles of its founder, Kiyoshi Ichimura and his Spirit of Three Loves: Love your neighbour, love your country, and love your work. By enacting and adhering to this noble tradition, Ricoh Asia Pacific continues to provide and serve their customers with the innovative technologies that empower the workplace and deliver true customer value.

It is a philosophy Ricoh Asia Pacific applies equally, encouraging the talents of their people – a philosophy perhaps best encapsulated in the Ricoh Company tagline: imagine. change. Indeed it is a conviction that sees real value placed in the training and development of employees, which is why in 2015 Ricoh Asia Pacific decided that if such opportunities were to be truly available, they needed to provide a more comprehensive way to deliver their media-rich, custom learning content.

They needed a robust, powerful, and flexible Learning Management System (LMS).

Ricoh Asia Pacific and Skillsoft had worked together since 2001, but it was Skillsoft’s acquisition of SumTotal that provided the perfect solution. Now with SumTotal Learn they had this sophisticated LMS and more. SumTotal’s enterprise-scale LMS not only could significantly enhance Ricoh Asia Pacific’s reporting abilities, introduce world-class mobile access, and increase their hosting capacity, it would also greatly reduce the burden of administration on their team. Moreover, since Ricoh Asia Pacific deployed SumTotal Learn as Software-as-a-Service, it would allow them to stay on the latest release of the application and thereby avoid costly upgrades and maintenance.

Further sweetening the deal was that, in addition to the LMS, Ricoh Asia Pacific also engaged Skillsoft’s specialized learning consultants to conduct an in-depth analysis of their business needs. This resulted in two supporting pieces of work – a learning strategy blueprint to guide the direction of learning across the business, and a blended learning program for sales, incorporating Ricoh Asia Pacific’s custom-designed eLearning modules for company-specific learning and a carefully curated set of online learning resources from Skillsoft.

In sales alone, the impact of this new relationship between Skillsoft, SumTotal and Ricoh Asia Pacific was immediately apparent. Selling the Ricoh Value was rolled out to over 1,500 employees and immediately this has led to a dramatic increase in the number of recipients of the regionally recognized Selling the Ricoh Value Gold Certification.

The migration to SumTotal Learn has been an overwhelming success. With this one change, Ricoh Asia Pacific employees now have access to learning opportunities regardless of where in the world they are, what language they use, or what area of the business they work in.

Now progress and the continued evolution of Ricoh’s products and services is limited only by imagination.

Learning – No Longer Optional

In the face of today’s hypercompetitive market, driving learning to the core of company culture is key to attracting and retaining top talent. Workforce editor Kate Everson recently connected with SumTotal and Skillsoft executives to talk about the evolution of learning delivery. […]

In the face of today’s hypercompetitive market, driving learning to the core of company culture is key to attracting and retaining top talent. Workforce editor Kate Everson recently connected with SumTotal and Skillsoft executives to talk about the evolution of learning delivery. The bottom line – organizations are facing a skills gap that only investments in learning can close.Evolution of learning delivery

They pointed to a recent U.S. Labor Department report, which highlighted the difference in job openings versus hiring patterns, as proof of the need for better internal development. As Jackie Funk, SumTotal’s senior vice president of global marketing, said, “Organizations might have employees who are capable right in their existing workforce or they might be looking to hire, but if they don’t have a system in place that helps them grow, they’re not going to be as successful.”

Research shows that today’s employees desire opportunities to grow and advance in their careers. According to the Deloitte Global Human Capital Trends 2014 report, “Twenty-first century employees have radically different expectations about work than those of previous generations. [They] want to work for organizations that continually invest in developing their skills, thereby enabling them to stay relevant in the ever-changing workforce.”

Employees have spoken and many executives have heard their concerns. A whopping 70 percent of Deloitte’s survey respondents indicated that learning and development is a priority for their organizations. Year 2015 presents the opportunity to turn those thoughts into actions.

Integrated training and development can increase efficiency, employee satisfaction and retention. By delivering context-aware, pervasive learning in the moment of need, the right technology can improve the way people work and helps employees get better at their jobs while they’re doing them.

Read the full article, including other insights from SumTotal and Skillsoft, on Workforce.com.

Investing in the Extended Enterprise

The level and quality of customer experience you provide as a business, or lack thereof, can make or break your success. Customers  want it all – innovative products, impeccable customer service, quick delivery and stress free support. This isn’t a secret. […]

The level and quality of customer experience you provide as a business, or lack thereof, can make or break your success. Customers  want it all – innovative products, impeccable customer service, quick delivery and stress free support. This isn’t a secret. Everyone has experienced the good, the bad and the ugly when it comes to customer experience. And these experiences always leaves us wondering – what more could that organization have done to deliver on its promise?SumTotal Blog Extended Enterprise

Gone are the days where organizations can rely solely on internal stakeholders to grow their bottom line and achieve business goals. Surviving and thriving in today’s business climate requires leaders to look beyond their enterprise to the people who interact with and support the brand day-by-day, the very ones who in fact now have more influence over brand perception than anyone else.

These external audiences – AKA, The Extended Enterprise – are made up of a dynamic and diversified set of customers, partners, contingent workers, brokers, dealers, channel sales and other external sales and service providers. The Extended Enterprise is often found at the front lines of your business. They are interacting with customers, providing support and reselling your products and solutions.

The non-employee constituents who make up the Extended Enterprise represent underdeveloped potential (and dare I say risk!) to organizations if they’re experience isn’t optimal, or if they’re not set up for success.

How can you capitalize on this untapped potential?
It’s simple. Extend your learning and training programs to all business stakeholders – not just the internal folks. Companies that use their learning management system (LMS) to deliver training and information to external audiences generate nine times more annual revenue growth per full-time employee than organizations that do not. Those same companies also experience a 33% increase in customer retention.¹

How can you get started?
We’ve done the work for you! Join SumTotal for our upcoming Extended Enterprise webinar series, aimed at helping organizations understand the benefits of expanding the scope of learning and training across their entire value chains, from vendors and suppliers to channel partners, distributors, subcontractors, resellers and customers.

Hear best practices, tips and guidance from leading industry experts on everything from how to get started, to in-depth strategies and case studies.

Register now for our three-part webinar series:

  • It Takes a Village: Extending Learning to Your Customers and Partners |September 10, 2014 at 11 a.m. EDT
  • Building a Business Case: How Extending the Reach of Your Learning Program Can Pay Off Big | September 23 at 2 p.m. EDT
  • Turning Knowledge into Profit: Smart Business Strategies for Your LMS | October 23, 2014 at 2 p.m. EDT

Stay tuned for more upcoming resources, including getting started guides and case studies, highlighting the value of expanding your learning programs beyond the walls of your organization.

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¹Aberdeen Group. Customers and Learning: Extending the Boundaries, October 2013

3 Reasons HR Needs a Compliance Solution

Organizations take risk management seriously, but budgets are tight. The competing demands for limited resources mean some things make into the budget and others don’t – maybe next year. Compliance solutions often fall into the “maybe next year” bucket because things have been working OK so far, right? […]

Organizations take risk management seriously, but budgets are tight. The competing demands for limited resources mean some things make into the budget and others don’t – maybe next year. Compliance solutions often fall into the “maybe next year” bucket because things have been working OK so far, right?

Not to scare you – ok, maybe a little – but consider these interesting nuggets: