Customer satisfaction is a powerful key to profitability
SumTotal Train-the-Trainer
Target Audience
Training Managers, Training Staff, Documentation resources,
and anyone delivering the SumTotal standard training offering
Course Description and Key Learning Objectives
Large-scale organizations require system administrators to design
and maintain an LMS, and a number of additional support personnel
to maintain the SumTotal Suite.
Now, you have the ability to deliver the training SumTotal has
built, even customizing it so that it maps directly to your organization.
The resulting training will incorporate the design of your system
and UI into the learning these key individuals experience. The benefits?
- Increased retention. Your learners will experience increased
retention because the training maps directly to your learning
environment. This is especially important when providing training
to learners with intermittent administrative exposure to the system.
- Your resources are delivering the training and associated messaging.
This means that there is greater ownership and relevance.
- Increased usage. If users are familiar with a system, they
are more likely to use it. Training employees using material that
maps you your own environment will provide them with a higher
comfort level – making SumTotal Enterprise SuiteTM even
more user-friendly.
Class Length
1 day
Prerequisites
- Basic Internet skills
- In-depth knowledge of your customized SumTotal Enterprise Suite™
application
- Intermediate computer skills (mouse, keyboard, and so on.)
- Prior knowledge of Web-based applications
- Training delivery experience
- Working knowledge of FrameMaker and FrameMaker templates (if
purchasing the source and developing custom training)
SumTotal
Train-the-Trainer
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Contact your Sales representative for pricing and strategy
information.
“Due to the nature of this course, it is not delivered
in publicly available classes. To find out more, or to schedule
a private workshop, please contact your sales representative or
call 1-800-448-6543 for information.”