ToolBook Product Support

With a ToolBook Technical Support subscription, you receive the following during the term of your subscription:

• High quality problem analysis and responses by ToolBook technical experts
• Unlimited toll-free phone and email support
• Free product updates and upgrades
• Free periodic web seminars to learn tips, tricks, and techniques
• Detailed newsletters to help you be more productive with ToolBook
• Access to new authoring extensions using the LiveXtensions feature

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To learn more about how the Technical Support subscription can help you, call 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our ToolBook representatives, or fill out the Call Back Request form to have us contact you. You can also reach us via email at sales@sumtotalsystems.com

Self-Help

For technical information about ToolBook, browse or search our library of technical information:

• ToolBook FAQ
  Answers to the most frequently asked questions regarding ToolBook
• ToolBook Knowledge Base
  Thousands of articles on technical support topics
• Guides & Tutorials
  ToolBook tips and techniques
• Patch Files
  Locate and download ToolBook patches and service packs

Contact Support

If you have a ToolBook Activation question, or you have an active ToolBook Technical Support Subscription, you can contact Technical Support by phone at 1-877-TOTALCS, or use our Web Form.

• Request ToolBook Product Support
  Send a technical issue to the ToolBook Support Team using our Web Form
• Submit a Product Enhancement Request
  Provide us with your ideas on how to enhance the ToolBook product

Office Information

UNITED STATES
United States, Canada, Central America, South America

• Telephone: 1-877-TOTALCS (1-877-868-2527)
• Support Hours:

  6:00 AM – 5:00 PM (U.S. Pacific Time) Monday through Thursday      6:00 AM – 3:00 PM (U.S. Pacific Time) Friday

• Observed Holidays: New Year's Day, President's Day, Memorial Day, Independence Day (July 2nd and 5th), Labor Day, Thanksgiving,
  Day before Christmas, Christmas Eve (Dec 23rd, 24th).

ASIA PACIFIC
Australia, New Zealand, Singapore, Malaysia, Hong Kong, China, Taiwan, Korea, Indonesia, Philippines, Pacific Islands

• Telephone: 1-877-TOTALCS (1-877-868-2527) or +44 1753 211 966
• Support Hours: 9:00 AM – 5:00 PM (Eastern Australian Time) Monday through Friday.
• Observed Holidays: New Year's Day, Australia Day, Good Friday, Easter Monday, ANZAC Day, Queen's Birthday, Labour Day, Christmas Day, Boxing Day

EUROPE
United Kingdom

• Telephone: +44 1753 211 966
• Support Hours: 9:00 AM - 5:30 PM (GMT) Monday through Friday.
• Observed Holidays: New Year's Day, Good Friday, Easter Monday, Bank Holidays, Christmas Day
  
  Note: Customers from Mainland Europe, Middle East and Africa who purchased ToolBook Support through a reseller, should contact their reseller for product assistance

Customer Support will operate with a reduced staff during the Christmas holiday break (the period between Christmas and New Year's Day).