Extended Enterprise

Extended Enterprise Training  & Education Solutions for Sales, Customer, Partner and External Channel Network Education & Training

Delivering training and education to an audience beyond traditional employees (sales, customers, partners and external channel networks) is one of the fastest growing segments of the learning industry, increasing at an annual pace better than 25% according to Bersin & Associates. These external training initiatives may require the delivery of training, certification programs, and knowledge assets to your organization's extended enterprise including:

• Sales
• Customers
• Partners
• Suppliers
• Channel and Distributor Networks
• Franchises/Franchisees
• Association Members
• Independent Agents
• Contractors or Volunteers

Many companies are successfully turning external employee, sales, customer, partner and channel network education, knowledge management and training initiatives into profit centers using SumTotal's Extended Enterprise training solution and e-Commerce capabilities.

 We help organizations increase top-line revenue from more productive channels, reduce the cost to sell to and service customers and channels, as well as increase brand awareness, product adoption, sales enablement and loyalty. SumTotal can help your organization enhance information sharing with external audiences, develop and rapidly deliver employee, sales, customer, partner, channel and external network knowledge, education and training, increase customer satisfaction, improve the quality and convenience of training and education, reduce training and delivery costs, increase revenues, reach large audiences at a fixed cost, and improve adoption rates of new product features and upgrades.

Using SumTotal's performance and learning management solutions, training, education and knowledge assets can easily be developed and delivered on-demand in a timely manner to customers, sales, partners, channels and resellers with no hardware to install. Our Software as a Service model only requires users to have Internet access to complete their training. This delivery method allows maximum return on your training and knowledge management investment by providing a functional, flexible, and scalable solution.

Cross-Functional Benefits:

SumTotal's extended enterprise training solutions for sales, customers, partners and external channel networks can help you:

• Develop and deliver knowledge assets, education and training easily to audiences outside your organization
• Drive revenue through customer, sales, channel, and distributor channels
• Improve productivity and information sharing with external partners
• Deliver certification programs and share knowledge
• Provide consistent employee, sales, customer, partner and channel network training and education available 24x7x365
• Eliminate excess training and education costs while accelerating time-to-market
• Increase customer satisfaction, sales enablement and product adoption