Services

SumTotal’s Global Services Group offers 15+ years of domain expertise to help solve your complex business challenges. We provide a full line of consulting and technical services to streamline implementation, training, and maintenance of your talent management solution. We also provide the support and technical expertise, as well as strategic consulting, to maximize your return-on-investment.

Our Approach

We believe in building long-term partnerships with our customers to implement solutions that align to your business needs. We strive to understand our customers' organizations, what their goals are, and what success means to them. It's not so much about the features and functionality of our software, but rather how our customers leverage technology to achieve their business needs.

Using customer-proven methodologies, SumTotal deploys your talent management system rapidly while minimizing the impact of change on users and day-to-day operations. In addition, SumTotal helps define metrics to quantify your success, and provides services to support organizational development and change management.

Proven Results

SumTotal has the largest, most experienced services staff in the industry, with more successful implementations than any other solutions provider. Our customers experience  on-time and on-budget implementations, and are very satisfied with the results. We are also very systematic in our approach. Our world-class implementation methodology, customer support processes, training methodology, quality assurance, and data center procedures are consistently updated to reflect our 15+ years of experience.