Making Knowledge Management Strategic

The promise of knowledge management software has often been heralded as being perfect for sales training and enablement, channel management and partner training, and customer training and education but is rarely realized. Why? Businesses have vast repositories of knowledge but find it hard to use that knowledge effectively within their organization and to their ‘extended enterprise’. Successful knowledge management initiatives need to have specific, targeted goals that align with the business strategy. The solution needs to be easy to use, so knowledge is readily shared but security is maintained – so competitive knowledge and information is shared only among the intended people.

SumTotal’s Extended Enterprise solution can help you achieve this result – enabling you to build a unique knowledge management software solution where you can develop, collaborate and share knowledge among your employees and your extended enterprise – including partners, customers, vendors, suppliers, resellers and others. SumTotal Extended Enterprise will allow your organization to share product, support, service and other strategically important knowledge in a secure, targeted, and easy-to-navigate site. By educating and leveraging your extended enterprise, your organization can more quickly and effectively achieve its strategic objective. The solution is perfect for sales training and enablement, channel management and partner training, and customer training and education. Customer success stories include:

Dell Computers uses the site to not only sell and distribute training and education to customers, but also as a dynamic marketing tool. Customers can search the course catalog, and the inside sales groups can actively promote training and offer “bundles” at the point of sale. Business result: improved customer product adoption rate from 1% to 10% and adding over 1,000 new customers each week.
Orbitz Worldwide is now able to deploy and track training and education for their globally dispersed internal and external audiences in 13 languages. Employees, channel partners, and channel partner operational staff all access the same solution. Business result: Able to identify where business is improving, how learning has enabled those results, and how to expand that success.