Customer Training

Knowledge Management Software for Customer Training and Education

Customer training and education can have one of the most profound impacts of any training initiative on an organization. In fact, customer training and education is one of the only initiatives that can show a direct relationship to increased sales, product adoption, and customer service for your organization by increasing metrics such as cross sell and up-sell percentages among customers and by improving access to product information so customers know how to get the most from your products and services.

SumTotal Systems provides your organization a complete knowledge management software solution for customer training and education to manage knowledge assets and execute customer training and education. SumTotal Extended Enterprise customers are able to support multiple external training and education audiences. Organizations can create an open site Web portal as a public entrance into all of the customer information and learning tools needed. No login is required for users to access a partial or complete online course catalog, making it easy for organizations to deliver online content to external audiences. Additionally, administrators can generate widget pages and HTML pages on-the-fly and easily add them into the system navigation. This provides a customized portal for specific segments of users, putting relevant information at their fingertips. And while each user experience can be unique, organizations can still manage knowledge assets, reporting and analytics across the entire system.

Key benefits

• Knowledge Management Software for Customer Training and Education
• Customer training and education is one of the only training initiatives that can show a direct relationship to increased sales and customer service metrics
• Provide increased efficiency in the sales process by providing just-in-time information to customers without need of human interaction
• Improve customer service process by providing better and more immediate access to information and training and by improving product adoption