Training and HR Execs Give SumTotal Top Marks in Customer Satisfaction Study

Mountain View , Calif. – April 10, 2007 – In a recently published study, titled “2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems,” Bersin & Associates, an independent research and advisory firm, polled more than 500 training and HR professionals as well as business executives to gauge their level of satisfaction with 13 learning management system (LMS) vendors, including talent management systems provider SumTotal Systems, Inc. (Nasdaq: SUMT). The researchers found that 75 percent of respondents were either “somewhat satisfied” or “very satisfied” with their LMS, which is software for delivering, tracking and analyzing enterprise learning. The study’s authors also noted that, based on research trends, the corporate market was showing a growing interest for integrating performance management software – which automates employee performance reviews and builds a pipeline of talent – with LMS software.

The study evaluated a wide range of satisfaction measures, including product performance, customer service, technical support and content management tools. Within the study’s global enterprise category, respondents rated SumTotal as the customer satisfaction leader, co-leader or “outperformer” in 18 of 20 satisfaction measures. Vendors were considered to be outperformers if their customer satisfaction rating exceeded the category average for any measure. The 18 satisfaction measures for which respondents rated SumTotal as a leader, co-leader or outperformer are:

1. Overall satisfaction


2. Ease of use for learners


3. Ease of use for system administrators


4. Content integration


5. Integration with internal systems


6. Ease of upgrading


7. Scalable to meet future needs


8. Provides all functionality needed out of the box


9. Reporting capabilities


10. Customer service


11. Product/Technical support


12. Understanding and assistance with customers' business and training challenges


13. Customer has adequate input to product direction


14. Long-term platform support (confidence that vendor will support the product)


15. E-Learning content


16. Content management


17. Testing/Assessment tools


18. Content Development tools

In analyzing the results of the study, Bersin & Associates’ researchers wrote, “Overall, these high rankings reflect SumTotal’s long history in serving the LMS market, and its focus on service and solutions.”

The Bersin researchers also noted, “With annual revenues topping $100 million, SumTotal is the current LMS market share leader.”

“Having our customers’ stamp of approval is the highest honor we could hope for,” said Dave Crussell, SumTotal’s chief operating officer. “We believe that the investments we’ve made in R&D and support have spurred dividends in the form of a high level of satisfaction among our clients for our learning management products, services and vision. To build on what we’ve accomplished, we aim to continue soliciting advice and input from a network of more than 1,500 employers around the globe who we proudly call our customers.”

Bersin & Associates conducted its customer satisfaction study from November to December of 2006.

About SumTotal Systems, Inc.
SumTotal Systems, Inc. (NASDAQ: SUMT) is a global provider of talent and learning management solutions. SumTotal deploys mission-critical solutions designed to align goals, develop skills, assess performance, plan for succession and set compensation. SumTotal’s solutions aim to accelerate performance and profits for more than 1,500 companies and governments of all sizes, including six of the world’s 10 biggest pharmaceutical makers, six of the 10 largest automotive companies in the world, four of the five branches of the U.S. Armed Forces, three of the world’s top five airlines, two of the five largest banks in the world and two of the world’s top five specialty retailers. Mountain View, Calif.-based SumTotal has offices across Asia, Australia, Europe and North America. For more information about SumTotal's products and services, visit www.sumtotalsystems.com.

SumTotal and the SumTotal logo are trademarks or registered trademarks of SumTotal Systems Inc. and/or its affiliates in the United States and/or other countries. Other names may be trademarks of their respective owners.

Safe Harbor / Forward-Looking Statements
Information in this press release contains forward-looking statements, including, but not limited to, the anticipated benefits of SumTotal’s solutions. These statements represent SumTotal Systems' expectations or beliefs concerning future performance or events. These statements are not historical facts or guarantees of future performance or events and are based on current expectations, estimates, beliefs, assumptions, goals and objectives, and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by these statements. Readers of this press release are cautioned not to place undue reliance on any forward-looking statements. Additional factors that could cause actual results to differ include, but are not limited to: (i) the ability to successfully manage and increase growth outside of the United States, significant current and expected additional competition, and the need to continue to expand product distribution and services offerings; (ii) the acceptance of SumTotal’s software suite and future product offerings; (iii) unknown errors or bugs in SumTotal’s software suite; (iv) the inability to fix in a timely fashion unanticipated bugs, errors or defects that materially impact the functionality or usability of SumTotal’s software; (v) the ability to successfully implement SumTotal Systems' solutions; (vi) the ability to successfully address technological developments and standards; and (vii) other events and other important factors disclosed previously and from time to time in SumTotal Systems’ filings with the Securities and Exchange Commission, including the company’s annual report on Form 10-K filed on March 16, 2007, its Form S-3/As filed on September 28, 2006, and October 2, 2006, and its Form 8-Ks. The forward-looking statements contained in this release are made as of April 10, 2007, and SumTotal does not assume any obligation to update such statements to reflect events or circumstances occurring after the date of this release.