Customer Zone

We've formed a multi-disciplinary support team staffed with functional experts and proven performers, with the in-depth experience necessary to make sure your training and support programs are a success. SumTotal provides a complete range of professional services, addressing both the training development and the technology insertion challenges encountered in the implementation of online training and support. We form a close partnership with our clients to ensure the design and development of a highly reliable and very maintainable learning infrastructure.

Technical Support
SumTotal's online customer support is the pride of our company. Visit Tech Support to contact us online or via phone or fax.

Zaps and Patches
Looking for a fix? Here you can download Zaps and Patches for the last 3 PHOENIX/ PREFERENCE releases.

Order Forms
SumTotal understands that to support users you need a non-disruptive, up-to-date computing environment. This section can help your training department and Information Systems support group expedite request forms for your Mainframe Expiration Code and new product releases.

Documentation
Here you will find online documentation, information about the current releases of PHOENIX/PREFERENCE, product announcement letters, product memos, frequently asked questions, and technical hints and tips.

Product Suggestions
Got a great idea you'd like to share about the SumTotal product line? For your suggestion to be reviewed, please fill-out our online Product Suggestion Form. This will assist us in our research and assessment.

If you would like to talk with us about how we might help you strengthen your learning and development, talent and employee performance, please call us at 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our sales professionals, or use our online contact form to have us contact you.