"We’re pleased to recognize SumTotal as a 2007 Learning Leader. This organization really ‘walks the walk’ when it comes to talent management — it designed and implemented a development initiative for its own employees that greatly improved customer service and — at the same time — had a high positive impact on specific competencies and retention of customer-facing employees."
- Josh Bersin, President, Bersin & Associates

Download the case study to find out how SumTotal’s own internal Talent Management initiatives achieved exceptional results:

• customer reference base increased 120%
• onboarding time reduced 75%
• employee retention improved 73%
• customer issue escalations reduced 60%
• customer service scores increased 14%
• customer-service-related competencies increased 21.5%
• and won our company two major talent management practice awards.