Senior Technical Writer - Total University

JOB TITLE:	Senior Technical Writer - Total University
LOCATION:	Hyderabad, India
SALARY:	DOE

General Summary

Senior Technical Writer is a critical member of SumTotal’s Total University Team. The Total University (TU) team designs, develops, and delivers the following items for all our learning and performance management tools such as SumTotal Enterprise Suite and ToolBook:

• Training – training materials, virtual classes, instructor-led classes, online courses.
• Documentation – Online Help, User Guides, Quick Start Manuals, Reference Guides, other items in the Documentation Library, and various other tools.

The Total University team comprises people with cross-functional expertise in instructional design, documentation, and training. All TU members perform both training and documentation duties during the course of their work, but specialize in one or the other.

Responsibilities

• Developing online help, product documentation, online courses, and manuals for customer use
• Working with a cross functional team of Engineers/Program Managers/Functional Specification Experts to develop customer training materials
• Peer editing
• Visualizing and executing graphics
• Creating training material and related collateral for SumTotal related products
• Managing and administering customer portals
• Managing projects and working collaboratively in a geographically distributed, multi-cultural team
• Helping in the creation and implementation of support processes that increase the team’s effectiveness

Knowledge, Skills, and Abilities

The candidate should have the following:

• Architecting, design, scripting, and editing experience
• Advanced knowledge of MS Office applications including Word, Excel, PowerPoint, and Outlook
• Advanced knowledge of Adobe Acrobat
• Framemaker/Online authoring tools/RoboHelp
• Knowledge of Flash and/or Photoshop a plus
• Familiarity with Microsoft Project
• Excellent communication skills
• Ability and willingness to deliver training

Education, Training and Minimum Qualifications

• Bachelor’s degree or equivalent.
• Minimum Experience: 4 years in software documentation/online courses/manuals. Those with additional experience can also apply.
• Experience with localization and translation of products and information is a plus.

Inquire about this job at: indiajobs@sumtotalsystems.com with the job title as the subject.

If you would like to talk with us about how we might help you strengthen your learning and development, talent and employee performance, please call us at 1-866-SMTOTAL (866-768-6825) and ask to speak to one of our Sales professionals, or use our online contact form to have us contact you.