Senior Technical Support Engineer

Job Description

Senior Technical Support Engineer will play a critical role in providing technical assistance for SumTotal’s global customer base. The job involves handling and resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction

Key Responsibilities

• Developing a deep knowledge of SumTotal’s range of enterprise products
• Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations
• Understand customer business needs and resolve technically complex, mission critical, or politically sensitive customer issues, and maintaining ownership of the issue until it is resolved completely
• Own customer accounts and be responsible for customer satisfaction.

Knowledge and Skills

• A programming background with good understanding of Windows 2000 Server, IIS, ASP,Asp.net, SQL – Server and/or Oracle
• Knowledge of .Net would be an added advantage
• Strong customer service focus
• Good problem solving skills
• Excellent English communication skills
• Ability to grow and work in a team
• Strong code debugging skills are essential

Education, Training and Minimum Qualifications

• Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
• Minimum Experience: 5 years. Experience in application support will be preferred
• Must be willing to work in rotating time zones.

Inquire about this job at: indiajobs@sumtotalsystems.com with the job title as the subject.